Service & Repair

Lets face it, there’s never a GOOD time for your Garage Door or Entry Gate System to break.  But with Castle’s fleet of factory trained service personnel, we have the parts and the know how to get your Garage Door or Gate back to a safe and secure operating condition.

We’ve been providing San Diego County with expert repair service for over 30 years!  Theres NOTHING that we haven’t seen.  All of our service includes a multi-point safety and security checklist, so when you call Castle, have the confidence in knowing that we’ll get your specific problem fixed, and fixed properly the first time.

Castle Improvements specialize in :

-Broken torsion springs

Broken Spring 300x225 Service & Repair
-broken cable

 Service & Repair

-replacement of sections or panels

broken door 300x232 Service & Repair

-noisy garage doors

-Garage door track bent or rusted

-25 point safety inspection

-noisy garage door openers

-photo eyes and other safety Features

- yearly garage door service
……..and more!!!!

FAQ

1. Bottom of door is not even

 

Cause Solution
Frayed Cable Replace worn hardware
Jumped Cable Call Professional to repair

 


2. Door closes only if you hold in the push button.

 

Cause Solution
Misaligned, dirty or defective photo Align, clean or replace if needed L.M. eyes tilt up & down in the bracket as well as in & out.
Bad external wire Replace or

 


3. Door closes part way and reverses.

 

Cause Solution
Broken Cable Replace cable.
Close force not properly adjusted Adjust force.
Dry rollers, bearings Lubricate.
Misaligned, dirty or defective photo eyes Align, clean or replace if needed.
Track is bent. Straighten, adjust or replace track.
Worn Extension Spring Cable pulleys. Replace worn pulleys.
Cable off drum Call Professional to repair
Door obstructed Clear opening of garage door

 


4. Door is cocked.

 

Cause Solution
Broken Cable Replace cable.
Worn Extension Spring Cable pulleys. Replace worn pulleys.

 


5. Door is jammed.

 

Cause Solution
Broken Cable Replace cable.
Track is bent. Straighten, adjust or replace track.
Worn Extension Spring Cable pulleys. Replace worn pulleys.

 


6. Door opens slowly, or openor seems to be straining

 

Cause Solution
Broken Spring Replace spring.

 


7. Door won’t close all the way.

 

Cause Solution
Broken Cable Replace cable.
Worn Extension Spring Cable pulleys. Replace worn pulleys.
Door binds in tracks Adjust track spacing or trim molding. Replace any bent hinges.
Limits off possible gear kit Replace gear kit

 


8. Door won’t open

 

Cause Solution
Broken Spring Replace spring.
Track is bent. Straighten, adjust or replace track.

 


9. Door won’t stay open. On manual operation

 

Cause Solution
Spring has relaxed. Adjust spring or springs.

 


10. Loud bang before the door quit working.

 

Cause Solution
Broken Spring Replace spring.
Possible Gear kit Replace gear kit

 


11. Popping sound as door operates.

 

Cause Solution
Worn Rollers Replace rollers.
Dry spring Lube spring
Possible damaged sections Replace damaged sections

 


12. Radio controls will open but not close the door.

 

Cause Solution
Misaligned, dirty or defective photo eyes Align, clean or replace if needed.

 


13. Rear support for upper track is broken.

 

Cause Solution
Broken Extension Spring Call a professional.
Broken Extension Spring Cable Call a professional.

 


14. Scraping sound

 

Cause Solution
End bearing plate tilted Straighten, reinforce, file shaft, and replace bearing if needed.
Frayed Cable Call a professional.
Misaligned reinforcing strut. Space strut evenly on sections.
Worn Extension Spring Cable pulleys. Replace worn pulleys.

 


15. Squeaks

 

Cause Solution
Dry rollers, bearings, hinges Lubricate.

 


16. Programming homelink

 

 

 

RECOMMENDED STEP: (if any of the buttons are already programmed to work other units/devices, skip this step because it clears the memory of all 3 buttons)

To clear the memory of all three buttons in the HomeLink transmitter, hold down the two outside buttons (1 & 3, 2 being the one directly under the house logo/light) for approx. 20 seconds until the red light begins to flash rapidly. Release both buttons.

Step 1

Be sure people and property, including yourself and your vehicle are NOT in the travel path of the garage door and that nothing will be struck when the door attempts to close or open !

  • Turn your vehicles ignition to the “Run” (or “accessory”) position.
  • Hold the transmitter 1 – 3 inches away from the HomeLink buttons in you vehicle (do not block your view of the HomeLink indicator light)
  • Simultaneously press the transmitter button and the HomeLink button you wish to program (you may need two hands). Hold both buttons pressed until the indicator light changes from a slow flash to a rapid flash.
  • Rapid flashing indicates successful programming – Release both buttons (HomeLink and transmitter)
  • Press and hold the newly programmed HomeLink button,
    • If the indicator light is solid (not flashing) your garage door should now activate and you are complete. There is no need for Step 2
    • If the indicator light flashes for 2 seconds before turning solid (not flashing) your garage door opener is rolling code technology and you must continue Step 2 of these instructions.

Step 2 – Only perform the following steps after successfully completing Step 1.

A second person will make the following steps quicker and easier. Be sure people and property, including yourselfand your vehicle are NOT in the travel path of the garage door and that nothing will be struck when the door attempts to close or open !

  • Locate the “Learn” (or “Smart”) Button on the motor-head unit of your garage door opener. (This button is normally located on the back side, near the hanging wire antenna. Consult your manual for exact location.)
  • Fully press and quickly release the “Learn” Button (holding this button pressed for too long will erase all existing transmitters and keypads and they will need to be reprogrammed into the unit)
  • Within 30 second of pressing the “Learn” Button,  return to the vehicle. Press  the desired HomeLink button for 2 second, then release. Repeat this one step up to 3 times.

Your Garage door opener should now activate with a single press of the HomeLink button

One Response to “Service & Repair”

  1. garage door repair danville June 7, 2014 at 8:56 pm #

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